What type of ear posts do we use?
All of our earrings posts are made of surgical stainless steel, which are great for sensitive ears too!
What payment modes do you accept?
Currently we accept Paypal for international orders, local customers may choose to pay via bank transfer (Maybank & CIMB).
How long do you take to mail out my order?
Once we receive your order and payment confirmation, I aim to prack and prepare to mail within 2-5 working days unless stated otherwise in the product page.
How will my order be packed?
Earrings will be mailed in a box with bubble wrap on the outer layer to prevent any possible damages that could happen during the delivery process. Local orders will be mailed via Poslaju while international orders will be mailed via DHL Ecommerce which comes with tracking number to prevent lost parcels.
How should I take care of my earrings?
Polymer clay is durable however it is advisable try not to drop or bend your earrings, especially pieces with intricate or 3D details to prevent any damage. Please handle them with care and love <3
Jewellery should be kept away from sun, moisture (avoid wearing into pool or shower - especially pieces with brass components), dust and any hard objects that might rub againt it to prolong its longevity.
To clean it, gently wipe your jewellery with a dry jewellery cloth that is provided with each purchase. You may use a soft dry brush to dust off any dusts on it too.
Store then in a closed and dry box when not in use to avoid discoloration, oxidisation or tarnishing of the brass / metal parts. Note: Brass pieces may tarnish overtime due to the nature of the material, shine can be restored using Autosol Metal Polish or Brasso by polishing it carefully.
What happens if my earrings break or the posts/backs came off?
We are using a very strong attaching method for our earring posts, they will not weaken overtime or fell off, but if they do, we are willing to fix it on a case by case basis. Please contact us at email@example.com for further assistances.